FAQ- Shipping

When will I receive my order?

Shipping Information

  1. Orders will take 4-5 business days to be processed before shipping. 
    **Business days are Mon- Fri**
  2. Orders received after 5PM EST, Mon-Fri or on the weekend will start processing the following business day.
  3. Orders received during holiday weeks and special sales will take 7-10 business days to process before shipping.
  4. UPS is our current preferred shipping provider. 
  5. If ordering fruit infused gels we recommend all out of state customers choose UPS Next Day shipping. UPS Ground will be the least expensive option, however depending on location it may take approximately 2-5 business days to receive your order due to the current pandemic. During the summer months this will cause spoilage. Please make your selection with this in mind, as we are not responsible for damage due to incorrect shipping selection.

Please see message from UPS in regards to shipping:

Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions. 

Delivery Information

Our shipping section offers both a drop off and pick up option.

  1. If you are in the local Atlanta Metro area we do offer a delivery option during checkout.
  2. Delivery must be within a 15 mile radius, if you are within the delivery radius, the delivery option will come up for you when checking out.
  3. Please remember orders are processed within 3-4 business days. You will be notified by text via the phone number provided when your order is in the process of being delivered.
  4. Please be advised there are charges associated with delivery which are subject to change.

Pickup Information

You can also find our sea moss gels at Moods Music located in Little 5 Points Atlanta. Address: 1131 Euclid Ave NE, Atlanta, GA 30307

 

* It’s important that you keep your sea moss gel refrigerated. The plain & Elderberry will stay fresh for 2-3 weeks and the fruit infused ones will stay fresh for 7-10 days. During shipping your sea moss gel may loosen up, but once refrigerated it should have it’s correct firmness and consistency. Make sure to always use a clean utensil and not to double dip your spoon in your gel because it can cause it to spoil sooner.